Refund and Returns

Return and Exchange Policy

Thank you for choosing christmasonesieshop.com for your purchase. We value your satisfaction and are committed to providing a hassle-free return and exchange process. Please review the following conditions and procedures:

Contact Information: For all return and exchange requests, please contact our customer service department at [email protected] within 30 days of receiving the goods. Include your order number, a detailed explanation of the issue, and provide clear photos of the product.

Return and Refund Conditions: If you receive products with quality issues, such as wrong items or sizes, or any non-human damage, please notify us within 30 days of receiving the goods. All returned products must be unused, unworn, unwashed, undamaged, and unaltered.

Return Process:

  1. Contact our customer service department at [email protected].
  2. We will review your request.
  3. Upon successful review, we will provide you with the necessary information for the return or exchange.
  4. For returns, we will contact you upon receiving the returned product, confirm via email, and initiate a refund via PayPal (excluding shipping costs). Refunds for PayPal payments are credited immediately. For credit or debit card payments, it may take 3-7 working days, depending on your bank’s processing speed.
  5. For exchanges, we will dispatch a new item after receiving the returned product. We will confirm the exchange via email before shipment.

Note:

  1. It is imperative to contact our customer service department before returning or exchanging items. Failure to do so may result in the inability to process your return or refund.
  2. During the after-sales service, customers are responsible for the return shipping costs, while christmasonesieshop.com covers the shipping costs for the replacement item.

At christmasonesieshop.com, we are dedicated to ensuring your satisfaction with our products. Please feel free to reach out to us at [email protected] for any further assistance or clarification.

Thank you for shopping with us!